Coxheath Veterinary Surgery

Coxheath
Veterinary
Surgery



Ring Us
TEL:01622743888

Services provided by the Coxheath Veterinary Surgery

Our Patients

We are a small animal veterinary surgery so typically our patients are…

  • Dogs
  • Cats
  • Rabbits and other small Pets

For more information about our services see the Welcome Pack which is available at our Surgery or can be viewed or downloaded by clicking here.

We have the equipment and expertise to provide you and your pet with the following services…


On this page you will find information about…

  • Opening hours & Emergencies
  • Consultations
  • Prescriptions and repeats
  • Our Patients
  • Our Fees, Estimates and Pet Health Insurance
  • Operations
  • Nurses Clinics and Home Visits
  • Complaints, complements and feedback

Opening Hours and Emergencies

Our Opening hours are Monday to Friday 8.00am to 7.00pm and Saturday 8.00am to 12.00pm.

Our Emergency Service is provided by PETS, who only open outside normal surgery hours and on public and bank holidays. They operate from a premises in the Newnham Court Shopping Centre which is close to Junction 7 of the M20, near Maidstone. The phone no is 01622 734054.

Consultations

Our Veterinary Surgeons are available, by appointment, to diagnose and treat illness, and to carry out a variety of health care procedures. Appointments may be made by telephone, or at the reception desk, and due priority is given to urgent cases. When booking an appointment, please say if you would like to see a particular vet. Whilst we will do our best to see your pet on time, we occasionally run late because of emergencies that require urgent attention. We thank you for your understanding when this happens.

Consultation appointments are available from Monday to Friday in three sessions…

  • Mornings - 8.00am to 10.45am
  • Afternoons - 2.00pm to 3.30pm
  • Evenings - 4.45pm to 7.00pm

Consultation appointments are available Saturday in one session...

  • Mornings - 8.00am to 12.00pm

Appointments especially requested during opening hours, but outside the normal consultation times, are treated as urgent and subject to an additional fee.

Prescriptions & Repeats

For your convenience, the Coxheath Veterinary Surgery can provide the medication your Veterinary Surgeon recommends for your pet. Please let us know if you would prefer a written prescription to get the medication dispensed from another veterinary surgery or a pharmacy.

Most medications are dispensed after your pet has been examined by a Veterinary Surgeon, during consultation. Current legislation requires us to carry out regular re-examination if ongoing medication is required. This is to check on the pet's health, confirm the usefulness of the medication, accuracy of the dose and the absence of side effects. This is achieved through repeated physical examination and may include further blood or other diagnostic tests. The interval between re-examinations is at the discretion of your Veterinary Surgeon but can be no longer than six months. Please give us at least 24 hours notice when you request ongoing medication.

Fees, Estimates & Insurance

Our fees are determined by the time spent on a case and on the cost of the drugs, materials, consumables and diets used. You will be asked if you wish to receive a detailed invoice for your consultation, procedure or transaction, every time you visit our surgery. A list of current fees for routine procedures is on display in reception and available to view or download by clicking here for pricelist.

It is important that you are aware of the likely costs involved in any procedure. We strongly recommend that you ask for an estimate before any work is carried out. We use sophisticated estimating software and encourage our client to utilise this free service in order to get a clear idea of the potential costs of a procedure. We will always provide you with a printed estimate if you require one.

Coxheath Veterinary Surgery strongly supports the principle of veterinary insurance to safeguard you against costs incurred following illness or accident. After settling your account with us, you can then submit a claim to your insurance company, and we are always happy to assist you with this. In certain cases we may be able to obtain settlement of your fees directly from your insurance company, once you have paid the excess on your policy. Please ask for further details from any member of staff.

Operations, Nurses Clinic & Home Visits

Non urgent surgical procedures, both sterile and non-sterile, are carried out each week day morning. Animals are admitted between 8:30am and 9:00am and will usually be discharged home that afternoon, having either a post-operative appointment with the Veterinary Surgeon or post-operative advice from a member of staff.

During the morning admission, we will require your consent, in writing, for the procedures that are to be undertaken. We will also check that we have your correct contact details, in case we need to speak to you for any reason. When your pet is being admitted, you will have ample opportunity to raise any queries you may have.

Nurse clinics are arranged during the week and our nurses will be available to offer advice on preventative health care, including worming and flea control, dental care and dietary requirements. They can also help with training, behavioural problems and the treatment of obesity.

Whilst the best facilities for the treatment of your pet are at the surgery, occasionally home attendance is more appropriate. Under these circumstances, we are happy to arrange a visit for you when a Veterinary Surgeon is able to leave the surgery. We always try to accommodate requests for routine home visits during normal working hours, and if it is not possible to arrange a visit for the same day, we will visit you on the next available day.



Complaints, Compliments & Feedback

Whilst we hope that our level of service does not give you cause to complain, if there is something you wish to bring to our attention please contact Patrick Tibbitts directly at email address pat.tibbitts@coxheathvets.co.uk or ask our staff for him to contact you.

We are always happy to receive complements and feedback on the service we provide.